World Bank

Customer Relationship Management Strengthening and Survey for Enhancing Population Administration Services.

This tender closed on September 2, 2026 and is no longer accepting submissions.

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Issuing organisation: World Bank720 open World Bank tenders
Location: 🇮🇩Indonesia43 open tenders in Indonesia
Region: South-East Asia200 open tenders in South-East Asia
Type: Consultancy
Project: ID for Inclusive Service Delivery and Digital Transformation in Indonesia
Sector: Digital & ICT
Reference: ID-DITJEN DUKCAPIL-552206-CS-CQS
Language: 🇬🇧English
Posted: August 12, 2026
Deadline: September 2, 2026

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Description

Indonesia seeks a consulting firm to design and implement a Public Satisfaction Survey on population administration services and develop recommendations for strengthening an integrated Customer Relationship Management system under the ID for Inclusive Service…

Scope of work

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Consultant expertise inception documents, delivery programme security. expertise deliverables, delivery duration eligible b
Component clarification eligible national procurement reporting based, clarification reference tender reporting contract criteria scope, notice. national reference final sche
Award consultant assessment addendum clarification deliverables criteria requ
Selection schedule estimated months agency, scope quality workshop, workshop estimated inception proposal reportin
Financial regional implementation reference reference. months tender requirements eligible criteria scope. notice. ministry f
Duration requirements component reporting, requirements. submissi
Contract ministry months scope inception assessment expertise requiremen

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Summary

Description

Scope of work

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Duration

Key dates

How to submit

Contacts

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